Many departments have their own IT support personnel, if you belong to one of the following departments please contact your departmental IT first for help with issues. 

ECE:  help@ece.ucsb.edu

ME:  support@me.ucsb.edu

CHE:  george@engineering.ucsb.edu

ENMT: enmt-support@engineering.ucsb.edu

Otherwise please email: help@engineering.ucsb.edu