2022-08-04: Pulse Secure Client (Campus VPN) is now Ivanti Secure Access Client (On Behalf of Kip Bates, Associate Chief Information Security Officer)

Created by Marc Miller
Aug 05, 2022

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August 4, 2022

To:    Campus Community

Fr:     Kip Bates, Associate Chief Information Security Officer

Re:   Pulse Secure Client (Campus VPN) is now Ivanti Secure Access Client

Colleagues:

 

Our campus VPN vendor, Pulse Secure, was purchased by a software company called Ivanti in December of 2020. The transition has been largely transparent thus far. However, after July 22, 2022, some users may notice that their mobile clients (Android and iOS) have updated and changed version number, icon, and name. Previously, the Pulse Secure mobile app appeared as a dark icon with a green stylized S. The new Ivanti Secure Access Client mobile app appears as a red/orange icon with a key above a hand on an orange background. We will soon be updating the campus VPN documentation to reflect these changes.

 

The next change, coming later this week, will occur after we update the custom UCSB desktop VPN clients from the old Pulse Secure versioning (9.1rx) to the new Ivanti Secure Access versioning (22.2R1). For all other intents and purposes, nothing else about the Campus VPN service is expected to change. You can still expect the same functionality from the new Ivanti Secure Access client - the change in name and look is purely cosmetic, as Ivanti has been running Pulse Secure for nearly two years. Please note that the desktop client update is not required at this time. Previous Pulse Secure clients are expected to continue to function as expected.

 

You can read the Ivanti knowledge base article about the changeover here: https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB45301

 

If anyone has any questions or concerns, please feel free to reach out to us in the SOC at security@ucsb.edu.

UCSB Security Operations Center (SOC)

 

P.S. Did you know we have a ServiceNow form for VPN issues for users and departments? You can find it here:  https://ucsb.service-now.com/it?id=it_sc_cat_item&sys_id=91e0602cdb311c500c2e38f0ad96193d&sysparm_category=6b81606cdb311c500c2e38f0ad961926