There is no email on my Engineering Account.

Owned by Marc Miller
Last updated: Sept 26, 2018

Problem

You log onto your engineering account via your Mail Client or through the UCSB Connect Webmail and you have no e-mail.

Even when you send mail to the account, you see no e-mail on your Engineering account.

Cause

The possible cause is that you may have your mail forwarded to another address, but not having it save leave a copy on your UCSB Connect.

Solution

The easiest way to fix it is to do the following:

  1. Go to Connect Webmail
  2. Login with your UCSBNetID Credentials
  3. Click on the Gear icon () in the upper right hand corner
  4. Go to Settings
  5. Click on Forwarding and POP/IMAP
  6. Either:
    1. Select Disable forwarding
    2. Change the second pulldown to anything that is not delete Gmail's copy
  7. Click on Save Changes at the bottom.

This should now allow you to see future emails sent to your Engineering Account.