You get "Your connection is not secure" or "Your connection is not private" when you try to go to a website

Owned by Marc Miller
May 04, 2018
1 min read

Problem

When you try to go to a website, your web browser gives you the following:

Your connection is not secure

or

Your connection is not private

Reason

This message comes up for websites that are suppose to be using a Secure Connection for things like Password Authorizations, Credit Cards or anything related to Personal Information.

These sites need to have a certificate to validate the form of connection the browser is suppose to make and match up with the server you are connecting to.

If the certificate can't be validated or is issued by an unknown certificate authority, the browser will put up a warning to make sure you are aware that the connection may not be "safe".

Solution

As per the UCOP Cybersecurity requirement, you will need to verify the link with the actual source.

IE: Contact the Bank or Service directly and verify the link address.

It is up to them to assist you with the issue as the link is either invalid or their server needs updating.

IMPORTANT

ECI has no ability to fix the issue between the browser and the authenticity of the website you are connecting to.

The Best Practice handling has been listed in the solution that can be followed at this time.