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Sometimes for various reasons aliases do not show up as available under the connect settings

1. First, in the compose window in connect make sure the alias actually exists by typing it.
   1. If you are expecting @<department>.ucsb.edu but only @engineering.ucsb.edu or @ucsb.edu shows up, your alias does not exist.
   2. This may be deliberate as some departments restrict who can use alias for their department such a requiring permission from the head of the department or the Connect Departmental Admin (CDA)
2. If an alias exists but does not show up for you, it could belong to someone else. Aliases owned by the same person usually have the same profile picture.
   1. CoE normally restricts you to UCSBnetID@<department>.ucsb.edu aliases to avoid overlap as UCSBnetIDs are not reissued until a person has been gone more than 13 months.
   2. Some departments do not restrict usernames to UCSBnetIDs, hence why some departments require permission to use an alias to avoid conflicts.
3. If an alias exist and is owned by you, you may need to be patient. It can take up to 30 minutes between when you create a CoE account and when you can use it
   1. If you try to use a CoE account too soon, things may break, such as not properly assigning an alias.
4. If you are still having issues please contact your department's CDA or email help at engineering.ucsb.edu