ECI Public Knowledgebase

Welcome!

Welcome to the Engineering Computing Infrastructure (ECI) Public Knowledge Base!

This is self serve online library which contains answers regarding our products, services, and several of our Frequently Asked Questions.

Frequently asked questions

Need more help?

If you need assistance, you can contact us at help@engineering.ucsb.edu.

Other resources

Recent Announcements from ECI

Blog Posts

Blog: 2022-08-05: Indoor Masking Strongly Encouraged and Additional COVID-19 Updates (Posted on Behalf of the COVID-19 Response Team) created by
Marc Miller

Aug 05, 2022

ECI Public Knowledgebase
Blog: 2022-08-04: Pulse Secure Client (Campus VPN) is now Ivanti Secure Access Client (On Behalf of Kip Bates, Associate Chief Information Security Officer) created by
Marc Miller

Aug 05, 2022

ECI Public Knowledgebase
Blog: 2022-08-03: The Interdisciplinary Research Collaboratory at UCSB Library is now DREAM Lab (On Behalf of UCSB Library) created by
Marc Miller

Aug 05, 2022

ECI Public Knowledgebase

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Recently updated articles

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Can not log onto UCSB Connect
yesterday at 9:59 pm • contributed by Marc Miller
Two-Factor, Two-Step or Multi-Factor Authentication
yesterday at 9:48 pm • contributed by Marc Miller
2022-08-03: The Interdisciplinary Research Collaboratory at UCSB Library is now DREAM Lab (On Behalf of UCSB Library)
Aug 05, 2022 • contributed by Marc Miller
2022-08-04: Pulse Secure Client (Campus VPN) is now Ivanti Secure Access Client (On Behalf of Kip Bates, Associate Chief Information Security Officer)
Aug 05, 2022 • contributed by Marc Miller
2022-08-05: Indoor Masking Strongly Encouraged and Additional COVID-19 Updates (Posted on Behalf of the COVID-19 Response Team)
Aug 05, 2022 • contributed by Marc Miller
Why is my VPN (Virtual Private Network) not Working?
Aug 03, 2022 • contributed by Marc Miller
UPDATED: 2022-06-21: 9-988 for National Suicide Prevention Lifeline Added to Campus Phone System (On Behalf of Kevin Schmidt, Director of Network and Communication Services)
Jul 13, 2022 • contributed by Marc Miller
2022-07-12: Contracting Out for Covered Services (AFSCME Article 5, Regents Policy 5402, and SB 820) (On Behalf of Chuck Haines, Associate Chancellor, Finance and Resource Management)
Jul 13, 2022 • contributed by Marc Miller
2022-07-05: Multi-factor Authentication (MFA) Required for DocuSign (On Behalf of Kip Bates, Chief Information Security Officer, Office of the CIO and Hector Villicana, Director, Letters & Science Information Technology)
Jul 13, 2022 • contributed by Marc Miller
How do I Create a Connect Calendar Appointment Slot
Jul 13, 2022 • contributed by Marc Miller
Securing a computer on Campus
Jul 11, 2022 • contributed by Marc Miller
Account Extension
Jun 13, 2022 • contributed by Marc Miller
2022-06-08: Abandoned Bicycle Abatement: University Residence Halls and Apartment Complexes (On Behalf of Alex Yao, UC Santa Barbara Chief of Police)
Jun 08, 2022 • contributed by Marc Miller
2022-05-26: Mask Mandate Reimposed
May 27, 2022 • contributed by Marc Miller
2022-05-26: Capstone Project showcases this week and next
May 26, 2022 • contributed by Marc Miller

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