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| Note |
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VS Code normally requires either a wired campus internet connection or the VPN to connect to the CSIL and Honea computers. If you have a weak or unstable connection, VS Code tries to compensate by using less secure methods to connect, several of which are explicitly blocked by the campus border firewalls. Use the VPN to ensure a secure connection in all circumstances. If you visit https://next.noc.ucsb.edu/ip and do not see "On-campus address" you need to restart your VPN connection. please see: VPN FAQ or Solution 8 below |
If the below guide does not help you troubleshoot your issue and you need to contact ECI for additional support, please provide the following:
- Your CoE account username so we can look you up and make sure you are under quota
- The IP of the device you are remoting into our labs from: https://next.noc.ucsb.edu/ip to make sure you are connected to the VPN
- The Virtual Machine (VM) you are trying to remote to. Please note csil.cs.ucsb.edu is a load balancer, when you are assigned a VM, the VM name should appear in terminal so we can look at the logs and make sure there is no issue with the VM itself.
- Screenshot of the error message. for example: ssh some_user@csil.cs.ucsb.edu -verbose will give a lot more information in vscode if you open output then select ssh-remote as the source.
- Acknowledgement you have read the below
Problem 1
When accessing the software remotely from a Mac computer, certain keys do not work as intended. symptoms include pressing AltGr acts as Backspace, pressing C acts as ArrowLeft, or pressing e acts a delete, etc.
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