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  1. Your CoE account username so we can look you up and make sure you are under quota
  2. The IP of the device you are remoting into our labs from: https://next.noc.ucsb.edu/ip to make sure you are connected to the VPN
  3. The Virtual Machine (VM) you are trying to remote to. Please note csil.cs.ucsb.edu is a load balancer, when you are assigned a VM, the VM name should appear in terminal so we can look at the logs and make sure there is no issue with the VM itself.
  4. Screenshot of the error message. for example: you will give a lot more information in vscode if you open output then select ssh-remote as the source with the below command than if you connect regularly.
    1. ssh your_CoE_username@csil.cs.ucsb.edu -verbose
  5. Acknowledgement you have read the below KB article

Image Added

Problem 1

When accessing the software remotely from a Mac computer, certain keys do not work as intended. symptoms include pressing AltGr acts as Backspace, pressing C acts as ArrowLeft, or pressing e acts a delete, etc.

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