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- Your CoE account username so we can look you up and make sure you are under quota
- The IP of the device you are remoting into our labs from: https://next.noc.ucsb.edu/ip to make sure you are connected to the VPN
- The Virtual Machine (VM) you are trying to remote to. Please note csil.cs.ucsb.edu is a load balancer, when you are assigned a VM, the VM name should appear in terminal so we can look at the logs and make sure there is no issue with the VM itself.
- Screenshot of the error message. for example: you will give a lot more information in vscode if you open output then select ssh-remote as the source with the below command than if you connect regularly.
- ssh your_CoE_username@csil.cs.ucsb.edu -verbose
- Acknowledgement you have read the below KB article
Problem 1
When accessing the software remotely from a Mac computer, certain keys do not work as intended. symptoms include pressing AltGr acts as Backspace, pressing C acts as ArrowLeft, or pressing e acts a delete, etc.
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| Warning |
|---|
While Enterprise Technology Services does not immediately block unsupported OS, they want you to be able to connect to update your computer after all, their grace period is limited. Apple has new OS every single year and security updates for supported OS every week, but only supports their last three operating systems. A large number of Big Sur users started needing to use the VPN in late February 2024 because that was 90+ days after MacOS Sonoma was released and MacOS Big Sur stopped getting security updates. |
External Sources of information:
https://code.visualstudio.com/docs/getstarted/settings
https://github.com/microsoft/vscode/wiki
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