Problem
You are having problems with your UCSBNetID in one of the following matters:
- You can't access anything with UCSBNetID
- You can't create your account with UCSBNetID
- You can't reset your password with your UCSBNetID
Solution
Unfortunately, neither Engineering Computing Infrastructure (ECI), nor the College of Engineering (CoE) has direct access to issues with UCSBNetID.
We only use UCSBNetID with regards to an account creation for a CoE Account and Password Resets, but have no means to address issues with your UCSBNetID in general.
If you have issues with UCSBNetID, we recommend you try the following:
- Try and verify your UCSBNetID at https://secure.identity.ucsb.edu/netid_diags/
- Try contacting Enterprise Technology Services (ETS) at http://www.identity.ucsb.edu/help
Please refer to this page here: Unable to create a CSIL/Engineering Account
If you have an engineering account, the likely cause is due to your account may not have gotten a UCSBNetID associated with it. Please contact help@engineering.ucsb.edu and provide them the following:
- CoE Account Username
- Your UCSBNetID Username only
- State you are unable to do the password reset.
We will fix your account so you will be able to use the password reset process and contact you when you should be able to try again.
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