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Unofficial Checklist to Prepare for Telephony
Register for one of the weekly town halls for live Q and A via zoom. https://ucsb.zoom.us/webinar/register/WN_Fh5e1QgtQ469qYK2dQvXsQ
Go to The UCSB Identity Manager https://im.ucsb.edu/ and make sure your primary email is of the form UCSBnetID@ucsb.edu. While departmental aliases such as CoE emails point to the same Connect account, zoom sometimes does not recognize the aliases as aliases and instead treats them as different accounts. You do not want to be locked out of your zoom because it is only allowing in your alias when SSO requires UCSBnetID@ucsb.edu. This needs to be done as soon as possible since extension allocation can be done a full month before the actual migration.
Go to the UCSB zoom page https://www.it.ucsb.edu/zoom and make sure your primary email there is also listed as UCSBnetID@ucsb.edu. Please also set your time zone to pacific time.
Make sure you have the full zoom client installed on your computer and delete any other copy you might have. Zoom has an annoying habit of downloading copies to your browser cache if you open a zoom link and don’t click “open app”. The browser version is not a full version and can interfere with telephony. If you have a Jamf managed computer, congrats this step is already done.
Follow the instructions for Emergency Address Setup above for your OS, either Mac or PC. If you have a Jamf managed computer, the location services package should already be installed. Please note the emergency location is TWO lines and you need both.
If you are not using a physical phone, the zoom app needs to be open, with a usable camera and mic, to use all features. Zoom might also need permission for “accessibility” and “screen recording” under system preferences >> security & privacy if you are using a Mac device. Camera and Microphone recommendations are listed in this Knowledge Base
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