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For those getting physical phones, be sure to contact your local IT organization before ordering your phones.
Telephony phones cannot be used in many labs and other areas deemed “LIFE SAFETY” as they require both power and internet to run. Copper land line phones do not need internet and can be powered through their copper lines in case of an emergency.
Phones need to be connected to an active Ethernet port. Not all ports are active and it can take comm services up to a month to activate ports if the port you want to use is not wired up.
Phones need to be registered via their hardware MAC address to get an IP address. That should be on the outside of the box the phones come in. Please see Requesting a Network Connection
Phones come disassembled, ECI is NOT responsible for assembling your phone. Please follow the assembly instructions. Ethernet, Phone, and Headset ports are different ports.
If you your time is not correct, you will not get dial tone. Set your timezone by going to the home button (House Icon)
Select Settings > Basic > Preferences > Time & Date.
Select from Clock Date, Clock Time, Clock Order, Timezone or Enable/Disable.
Scroll through the options under each of these selections using the Up and Down arrow keys.
If you did not set your timezone via zoom, it will default to Greenwich Mean time and your phone will not work. Click Pacific Standard Time (number key 5 if you are using most models)
Press the home menu again
go to Settings >> Basic >> update configuration, to apply the changes above.
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