Getting 'Access Denied' when trying to log onto CSIL/Linux with SSH.

Owned by Marc Miller
Last updated: Sept 14, 2018
1 min read

Problem

When trying to ssh to csil.cs.ucsb.edu or linux.engr.ucsb.edu, with your username and password, you get disconnected with the following message:

Access Denied

or

Permission Denied

Reason

There are a few possible reasons you are getting this message...

  1. Entering the wrong Username
  2. Entering the wrong Password
  3. Username is not all in lowercase

Solution

Best way to verify your username or password is to try and logon to your account on our Accounts webpage at:

https://accounts.engr.ucsb.edu/maintain/forgot_password

We have had, in some cases, found users who were able to log onto CSIL/Linux computers in the Harold Frank Hall Lab or in the Phelps 3525 lab or on the Accounts Webpage, but were still unable to log onto their account through ssh.

Please double check that your username is in all lowercase.  SSH username logins are generally lowercase.

If you are still having issues, please contact help@engineering.ucsb.edu and schedule a meeting time to look into the issue with you.