Problem
You are trying to log onto UCSB Connect and unable to do so.
Reason
There are a few possible reasons this could be happening...
- Wrong user name - Your UCSB Connect Username is <ucsbnetid username>@ucsb.edu
- Wrong Password - Your UCSB Connect Password is your UCSB NetID Password.
- You forgot your password - There is a link for recovering your password.
Note
ECI does not have much direct control over the UCSB Connect User Accounts other than adding aliases to the account for the College of Engineering Domains.
If you still have a Password issue, you can try and reset your password at:
UCSB Identity and Directory Services
Generally, a password reset via Identity should update the UCSB Connect Password, however this can take up to 24 hours for the change to go into effect.
If you are still having problems connecting with UCSB Connect, you will need to contact UCSB Connect Support here:
Related Articles
-
I get 'Critical Security Alert' email from Google (ECI Public Knowledgebase)
-
-
How do I find out what my email address? (ECI Public Knowledgebase)
-
How to set an Auto-Reply for an E-Mail Address. (ECI Public Knowledgebase)
-
-
New UCSB Community Member Information (ECI Public Knowledgebase)
-
Setting up Connect Account for Mail Clients (ECI Public Knowledgebase)
-
Configuring Windows 10 Mail and Calendar to use UCSB Connect (ECI Public Knowledgebase)
-
Configuring Outlook on iPhone/iPad to use UCSB Connect (ECI Public Knowledgebase)
-
Configuring Outlook (PC) to use UCSB Connect (ECI Public Knowledgebase)
-
Configuring Outlook (Mac) to use UCSB Connect (ECI Public Knowledgebase)
-
Configuring Thunderbird to use UCSB Connect (ECI Public Knowledgebase)
-
-
Configuring Apple Mail on iPhone/iPad to use UCSB Connect (ECI Public Knowledgebase)
-
Configuring Android with UCSB Connect (ECI Public Knowledgebase)