Issue

You forgot your UCSBNetID and/or Password.

Resolution

Students - The UCSBNetID and password is the same as your umail username (i.e. <username>@umail.ucsb.edu) and password.

Faculty/Staff - Your UCSBNetID is the same as your STAR Login.

If you still cannot remember your UCSBNetID password, you can reset it at the UCSB Campus Identity Manager website here:

If you still are having problems with your UCSBNetID, you should contact Information Technology Services at:

• Ticket Sytem: Support Ticket

• Email: its-student.help@ucsb.edu or help@identity.ucsb.edu

• Phone:

  • Students - 805-893-4357

  • Faculty/Staff - 805-893-5000

Student Support Centers (per https://it.ucsb.edu/student-services/help-desk ):

Library

• Monday - Thursday TBD

• Friday TBD

Phelps 1521

• Monday - Thursday 8 AM - 8 PM

• Friday 8 AM - 5 PM

SSMS 1119E

• Monday - Thursday 8 AM - 8 PM

• Friday 8 AM - 5 PM

Psychology East 1804 and Music 1401 are currently closed for Winter 2026

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