Common Account Expiration Questions and Answers

Due to the distributed nature of accounts at UCSB account management can be confusing. This page will hopefully provide some answers to your questions. Please click on the Table of Contents below to go to a specific answer.

Extension and International Students taking Summer 2024 classes: Due to delays this year on paperwork processing ECI/CoE will not be informed of your class status until 2 weeks before the start of Summer quarter. Extension and International students may receive warning messages about their CoE account expiring in 30 days, 2 weeks, etc.. Please note that if you are already enrolled in Summer or Fall classes as of the end of 2nd pass for continuing students on June 21st, you should see no break in access and that your CoE account should automatically be extended before the start of Summer quarter on June 24th.

UCSBnetID, Connect, and CoE accounts are three separate account systems, CoE account changes will not affect your access to the international and extension student portals.

For those enrolling in CoE classes 3rd pass or later, please be advised expiration is not deletion. Your accounts will be reactivated and extended as soon as we receive updated files from the main campus. Please check your CoE account expiration date at https://accounts.engr.ucsb.edu/maintain/login before contacting us, especially if you are replying to week old emails as extension scripts will be run multiple times the first week of the quarter.

1 Do I have multiple accounts, I use SSO to sign into everything?
2 What kind of accounts do I have?
3 What is a UCSB NetID (UCSBnetID)?
4 What is my College of Engineering Account (CoE)?
5 Is my College of Engineering Account (CoE) the same as Connect and are both the same as UCSBnetID?
6 Does CoE expiration mean deletion?
7 I got a notice my account is expiring, who do I talk to?
8 What are the default expiration dates for the most common accounts?
9 Will my Google Connect account continue to work after CoE expiration?
10 Will Forwarding I set up in Google Connect continue to work after Connect expiration?
11 Will my CoE account expire if I am not in a CoE major, not taking CoE classes or units, and not otherwise affiliated with the College of Engineering?
12 What if I am leaving UCSB and do not qualify for an extension?
13 How do I access Google Connect if my UCSBnetID is expiring and DUO will eventually stop working?
14 Related articles

Do I have multiple accounts, I use SSO to sign into everything?

YES, Multiple accounts use Single Sign On (SSO). SSO is a sign in method, not an account by itself.

What kind of accounts do I have?

The answer can vary based on what your affiliation is and what services you use, but in general, almost all UCSB community members have at least 4 types of accounts:

UCSBnetID - Based on UCSB campus wide Identity. Used to sign into SSO portals.
Google Connect - Email and Google apps like Google drive.
- Your default email is your UCSBnetID@ucsb.edu. Almost all other accounts at UCSB use the same Google account for email and give you additional email aliases, which you can see under settings (gear icon) >> see all settings >> accounts.
- Defaults to campus SSO, but can be signed into using a variety of methods.
College Level Accounts - The College of Engineering, like the other 3 Colleges that make up UCSB has their own account system. They are not mutually exclusive and people can have accounts from multiple colleges.
- CoE accounts grant you access to CoE resources such as the CSIL/Honea labs, CoE software, and CoE email aliases such as UCSBnetID@engineering.ucsb.edu and UCSBnetID@dept.ucsb.edu.
- Coe Account invites are sent to everyone who is taking CoE class or research units if they do not already have a CoE account.
- CoE accounts are not created automatically.
- Already existing CoE accounts are reactivated and extended even if they are expired.
- To see your current CoE information including expiration date, please login to: https://accounts.engr.ucsb.edu/maintain/login
Service accounts - These are accounts that provide you access to a particular service such as the UCSB Library or Adobe Federated ID for those whose departments have purchased Adobe Licenses through the Campus office of Software Licensing. Many accounts use SSO as a default, but can use their own logins if SSO is not available.

As accounts are provided by different campus entities, they can have different usernames, passwords and expiration dates.

What is a UCSB NetID (UCSBnetID)?

The UCSB netid is the username used to sign-in to campus wide services and applications available to the UCSB community.

Netid's are based on UCSB Identity records, which are automatically created for students, faculty, and staff. Campus affiliates and visitors may also have Identity records created to provide for access to UCSB netid based services.

If you need a UCSBnetID renewal please speak to either your home department or Enterprise Technology Services ETS/ITS. The College of Engineering and Engineering Computing Infrastructure (ECI) generally do not have the ability to renew UCSBnetIDs.

for more information see: https://www.identity.ucsb.edu/

What is my College of Engineering Account (CoE)?

The College of Engineering Account is how you sign onto engineering computers, get access to software and help.

It is different from your UCSBnetID, which is at the campus level.

See Who is eligible for an account on College of Engineering computers? and Computer Use Policy

Is my College of Engineering Account (CoE) the same as Connect and are both the same as UCSBnetID?

NO, You will have multiple accounts during your time at UCSB. While many of them will use the same connect.ucsb.edu portal to access their emails, on the back end, they are still separate and can have separate usernames, passwords and expiration dates. When you create a CoE account, you are automatically granted a Connect account by default if you do not already have one, or have an engineering aliases added to your Connect account if you already have a Connect account.

UCSBnetID = campus level services, Connect = campus wide email, CoE = College of Engineering level services. A few departments such as ECE still have departmental accounts separate from CoE for departmental level services.

To see your current CoE information, please login to: https://accounts.engr.ucsb.edu/maintain/login

Does CoE expiration mean deletion?

No, expired CoE accounts are archived but not immediately deleted. Its possible to sign up for classes in a future quarter and have your CoE account unarchived, reactivated, and extended to the end of the new quarter assuming less than 1 school year has passed since your account was expired.

I got a notice my account is expiring, who do I talk to?

Be wary of scams! No UCSB entity will ever ask for your password or other personal info via email

This will depend on which exact account is expiring. Please read all notices carefully and first verify they are actually from the account in question. Due to large amounts of spam and scams, if you have any questions, it may be better to not click any links in emails and instead go to the websites of the accounts in question directly.

UCSBnetIDs - please talk to your home department or Enterprise Technology Services ETS/ITS. The College of Engineering and Engineering Computing Infrastructure (ECI) generally do not have the ability to renew UCSBnetIDs.
- UCSB Identity Homepage: https://www.im.ucsb.edu/
CoE - ECI can help you if you email help at engineering dot ucsb dot edu
- To see your current CoE information including expiration date, please login to: https://accounts.engr.ucsb.edu/maintain/login
Departmental and service accounts - please talk to the department or service who originally provided the account to you.

What are the default expiration dates for the most common accounts?

Will my Google Connect account continue to work after CoE expiration?

Will Forwarding I set up in Google Connect continue to work after Connect expiration?

No, however you can request Alumni Forwarding: Can I keep my email address after I graduate? (Alumni Mail)

Will my CoE account expire if I am not in a CoE major, not taking CoE classes or units, and not otherwise affiliated with the College of Engineering?

What if I am leaving UCSB and do not qualify for an extension?

Different accounts have different guidelines, for UCSBnetIDs and Google Connect accounts, please see:

https://connect.ucsb.edu/accounts/connect-departmental-administrators/support-desk-guide-employees-and-students-leaving-ucsb

You can request alumni forwarding for your preferred CoE alias. It is only set up on request:

Can I keep my email address after I graduate? (Alumni Mail)

How do I access Google Connect if my UCSBnetID is expiring and DUO will eventually stop working?

Please enroll in Google’s 2SV before leaving the university:

https://connect.ucsb.edu/training-support/connect-user-guides/google-workspace-email/enabling-googles-2-step-verification